Replies to Media ● Jan 06, 2023

FAS response to media query on ticketing protocols for Singapore-Vietnam match


“The segregation of fans is a practice adopted for all international games that the FAS organises, in consultation with authorities. The Singapore-Vietnam match similarly adopted this, as part of our matchday security protocols and to primarily ensure the safety of both the home and away fans.


“The FAS had taken measures to repeatedly remind fans that they were only allowed to purchase tickets dedicated for their respective sections (i.e home and away zones) and patrons found to be non-compliant with this requirement would be denied entry on match-day.


“This was done in three ways, first in the form of pop-up announcements which appeared during the online purchasing process of the tickets and required acknowledgement by the fans before the purchase could be completed. Second, prominent signages, in both English and Vietnamese, were also placed in full view of fans who purchased tickets onsite on match day at the stadium itself. Finally, we also notified fans via our official social media channels.


“The FAS had also officially communicated these protocols to the Vietnam FA weeks prior to the match to ensure they were aware of the arrangements.


“The FAS acknowledges that the majority of the fans (both home and away supporters) at the match were found to be in compliant with the requirement, and the match-day experience in-stadia was concluded without any incidents.”


FAS Spokesperson